SPRIVO Support

Need help with SPRIVO? We're here to help.

Contact Support

For any question, bug report, or feedback about SPRIVO, email us directly

at info@novemade.com. We aim to respond within a few business

days.

Account & Sign In

SPRIVO supports signing in with Email/Password, Google Sign-In,

and Sign in with Apple. If you're having trouble creating an account,

verifying your email, signing in with Google or Apple, or switching

between sign-in methods, email us at info@novemade.com with the

email address associated with your account and a short description of

what happened.

Sprint Analysis

Sprint Analysis works by recording (or letting you upload) a short sprint

video, which an on-device AI model analyzes to score your running

mechanics and give phase-by-phase feedback. If a recording or upload

fails, an analysis doesn't complete, or a result looks wrong, email us at

info@novemade.com with your device model and OS version so we can

help track it down.

SPRIVO's scores and coaching feedback are a training tool to help you

improve your sprint technique — they are not medical, clinical, or

diagnostic advice. If you have a pain, injury, or health concern, please

consult a qualified medical professional rather than relying on SPRIVO.

SPRIVO Pro

For questions about accessing SPRIVO Pro features, restoring a previous

purchase after reinstalling the app or switching devices, or any other

billing or access issue, email us at info@novemade.com.

If you were charged but don't see Pro access, try Restore Purchases

first (Profile → Upgrade to Pro → Restore Purchases) — this resolves most

access issues immediately. Your purchase itself is processed by Apple

(App Store) or Google (Play Store), not by us directly, so for a refund

request please use your Apple or Google account's own purchase history

and support flow. We're glad to help with anything else related to your

SPRIVO Pro access.

GPS & Permissions

SPRIVO asks for a few permissions to power specific features:

• Camera — to record a sprint video for analysis.
• Photo Library — to select an existing video to analyze (or a meal photo, if you use AI-assisted nutrition logging).
• Location (While Using the App) — only while you're actively tracking a run with Start Run. SPRIVO never accesses your location in the background.

If you previously denied a permission and want to grant it, you can re-enable it any time in your device settings — on iOS via Settings → SPRIVO, or on Android via Settings → Apps → SPRIVO → Permissions.

Delete Account

You can permanently delete your SPRIVO account and its data from inside

the app (Profile → Danger Zone → Delete Account), or without the app

by email. See our Account & Data Deletion page for

full details on what gets deleted and how.

Privacy Policy

See our Privacy Policy for what data SPRIVO collects, why,

and how it's handled.

Terms of Use

See our Terms of Use for the terms governing your use of

SPRIVO.